Experience
Founder at Melgar Intuitive Strategy
May 2021 to Present
Co-Founder & Chief Operating Officer at SellerSmile
March 2017 to Sept 2023
Product Manager at Dick's Team Sports HQ (Sports Connect)
Oct 2017 to May 2018
Product Manager & Scrum Master at Seller Labs
Oct 2016 to Oct 2017
Director of Customer Success at Seller Labs
Jun 2014 to Oct 2016
Connect on LinkedIn
Skills
Agile Project Management
Scrum
Product Management
Customer Service
Leadership
Cross-functional Teams
Delegation
Customer Success
Education
Team Building
Remote Work
Customer Satisfaction
User Experience
Kanban Boards
Soft Skills & Languages
Fluency in English and Spanish
Empathy
Patience
Communication
Mentorship
Teacher
Relationship-building
Empowerment
Collaboration
Conflict Resolution
Negotiation
About Me
Hey there, I’m Michael—nice to e-meet you! 👋
As a product leader and business owner with over ten years in tech, I thrive on helping teams reach their goals by blending my passions for people and technology. My journey began as a product manager at a SaaS company, and I later founded SellerSmile, a venture I’m proud to have built and sold after six fulfilling years. Along the way, I’ve worn many hats, including Scrum Product Owner, Scrum Master, and Director of Customer Success.
These experiences have equipped me with a diverse skill set, but what truly drives me is leading with empathy. Empathy is at the heart of everything I do—whether it's saving a customer time, onboarding a new hire, or solving complex problems. It serves as a constant reminder that we’re all navigating from point A to point B, and collaboration makes the journey easier. 🙂
I’m wholeheartedly dedicated to being the best facilitator I can be for every team I collaborate with because I genuinely care about helping others succeed. I’ve been fortunate to have great mentors whose patience and guidance have significantly shaped my growth. To those who’ve been a part of my journey and those who’ll join me in the future, thank you!
What I do means a lot to me, and I work hard to continually improve and make things happen every day. If you have a project or idea you think I could help with, I'd love to hear about it!
Hear what others have to say.
"Michael is a strategic thinker who strives to gain his insights through a deep understanding of the customer. He has a passion for products and works hards to build great user experiences. He's organized and is a strong collaborative leader who can prioritize the work that needs to be done to build a great product."
Patrick Muir, Former Sr Product Manager at Seller Labs.
"Michael is a remarkably engaged and responsive leader at Seller Labs. His exceptional interpersonal skills and understanding allow him to build strong lasting relationships. I have personally watched his leadership and support unite and guide his team through challenging problems. Michael tenaciously confronts complex problems and applies his thorough understanding of Agile development to obtain actionable results. Michael is one of kindest and hardest working individuals that I have ever met. I can whole heartedly say that Michael is an incredible asset for any team or project."
Zachary Holloway, Product Manager at Seller Labs.
"Michael is an excellent Product Manager. He understands Scrum through and through, is great at managing the team's backlog and sprints and providing everyone with what they need to get stuff done! From his previous experience in customer support, his compassionate and inquisitive personality makes Michael a pleasure to work with. His focus is on finding solutions and not dwelling on the problems. When juggling the dynamics of the product owners, the team and the product he's the shield for everyone's interests and the glue that unites us."
Mark Vaughn, Former Lead Engineer at Seller Labs.
"Personable, eager, and curious. These are three words I would use to describe Michael. Having worked with Michael for two years, I have had the privilege to see him apply his leadership skills across multiple teams. I was particularly impressed by Michael’s ability to delegate tasks across the Customer Service department in a way that brought out each team member’s strengths and let the whole team shine. His approach to finding solutions and sense of humor helped keep the Customer Support Team’s spirits high when times were tough.
Michael is also very generous with his time and resources - he would always carve out time in the day to meet with each team member to make sure any outstanding questions or concerns were addressed as they arose. His dedication to quality time did not stop in the office - Michael takes a very pro-active approach with clients and ensures their needs are fully met by offering additional follow-ups to make sure the client felt at ease with a project. Michael takes this same dedication and drive to his Product Management position to ensure customer education in the beta stages of a booming software product to ensure successful long-term engagement. Any team would be lucky to have someone as inquisitive and hard-working as Michael leading them."
Nicole Freeman, QA Lead at Seller Labs.
Explore my clients’ experiences firsthand – dive into the testimonials for SellerSmile, the business I founded, on Trustpilot.
Let's collaborate.
Have a project I could help you on? Let's hop on a call or grab some coffee.